3 free tools I use to fix my family's Windows PCs without leaving home

As I've previously written, when something goes wrong with the computers in my family or group of friends, I'm usually the one who gets the call. Most of the time it's a simple fix. Other times, the person on the other end has no idea where to start. Trying to troubleshoot problems like this over the phone can turn a five-minute job into an hour-long conversation that I would much rather not have. My mother is the best example. Talking her through menus, settings, and buttons over the phone is a nonstarter for me. I simply don't have the patience for that.